Shipping policy
Shipping Rates
Domestic (India): FREE shipping on all orders!
International: FREE shipping on all orders worldwide!
All shipping details are clearly displayed before you complete your purchase.
Delivery Timeframes
India (Domestic):
- Metro cities (Delhi, Mumbai, Bangalore, etc.): 3-5 business days
- Other cities and towns: 5-7 business days
- Remote areas: 7-10 business days
International: 7-14 business days (depending on customs clearance)
All orders are processed within 1-2 business days of payment confirmation.
Order Dispatch
Orders are typically dispatched within 1-2 business days. During sale periods, processing may take 2-3 business days due to high order volume. Orders placed on weekends or public holidays are processed the next business day (Monday-Saturday).
Courier Partners
- Delhivery
- Blue Dart
- India Post (for remote areas)
- DHL / FedEx (for international orders)
The courier partner is selected based on your location for the fastest and most reliable delivery.
International Shipping
We ship to most countries worldwide. Please note:
- Customers are responsible for any customs duties, taxes, or import fees charged by their country.
- Delivery times may vary due to customs clearance procedures.
- Some remote international locations may not be serviceable.
Order Tracking
Once shipped, you'll receive a tracking link via email with real-time updates. You can also:
- Log into your account and view "My Orders"
- Contact support at support@momandzoey.com
If you haven't received tracking info within 48 hours of ordering, please contact us.
Missed Deliveries
If no one is home during delivery:
- 1st Attempt: Courier leaves a notification and reattempts delivery.
- 2nd Attempt: Another attempt the next business day.
- 3rd Attempt: Package may be held at the local courier facility for pickup.
You can contact the courier directly using your tracking number to arrange a convenient time.
Address Changes
Address changes are possible only if your order hasn't been dispatched yet. Email support@momandzoey.com with your order number and new address. Once shipped, the address cannot be changed.
Express / Same-Day Delivery
Currently not available. All orders follow standard shipping timelines.
Packaging
All products are carefully packaged using eco-friendly materials:
- Recycled and biodegradable packaging
- Minimal plastic use
- Secure wrapping to prevent transit damage
- Branded, gift-ready packaging
Damaged Packages
If your package arrives damaged or items are missing:
- Do not accept the delivery if the package is visibly damaged.
- Take photos of the damaged package/items.
- Contact us at support@momandzoey.com with your order number, photos, and a description of the issue.
We'll arrange a replacement or full refund within 7-10 business days after verification.
Need Help?
Contact our support team at support@momandzoey.com for any shipping-related questions.