Politique d’expédition
Where We Ship From
All orders are packed and shipped from our location in Brampton, Ontario, Canada.
Where We Ship To
We ship across Canada and to the United States.
Shipping Rates
Shipping is calculated automatically at checkout based on your delivery address and order — you will always see the exact cost, in your local currency, before you pay.
We offer free shipping on qualifying orders. Any free-shipping threshold is applied for you automatically at checkout.
Order Processing
Orders are processed and dispatched within 1–2 business days of payment confirmation. During sale periods this may extend to 2–3 business days. Orders placed on weekends or statutory holidays are processed the next business day.
Delivery Timeframes
Canada
- Ontario and Quebec: 2–4 business days
- Rest of Canada: 3–7 business days
- Remote and northern communities: 7–10 business days
United States
- Most addresses: 5–10 business days, depending on customs clearance
These are estimates from the date of dispatch, not the date of order, and do not include processing time. Carrier delays, weather and customs can affect delivery.
Customs, Duties and Import Fees
Orders within Canada: No customs charges apply. Applicable GST/HST/PST is calculated at checkout.
Orders to the United States: Your order is shipped from Canada and crosses an international border. Depending on the value of your order and the rules in force at the time, U.S. Customs may assess import duties, taxes or brokerage fees. Any such charges are set by U.S. authorities and the carrier, are not collected by us, and are the responsibility of the recipient. We cannot predict or reimburse these amounts.
Order Tracking
Once your order ships, you will receive a tracking link by email. If you have not received tracking information within 48 hours of your dispatch confirmation, please contact us at support@momandzoey.com.
Missed Deliveries and Incorrect Addresses
If a delivery is missed, the carrier will leave a notice with instructions for redelivery or pickup. Parcels unclaimed and returned to us can be reshipped at the customer's cost.
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an address entered incorrectly. If you spot a mistake, email us immediately — if the order has not yet shipped we will correct it.
Lost or Damaged Parcels
If your parcel is lost in transit or arrives damaged, contact us at support@momandzoey.com with your order number and photos. We will work with the carrier and make it right.
Questions
Email support@momandzoey.com or call +1 647-824-7762.